Glossary of Terms

Administrative tribunal
Tribunal to which a law gives specific and limited jurisdiction. It generally operates more informally than would a court of justice.
Advocacy groups
Volunteer or non-profit organization which provides individuals or groups with advice, assistance or representation.
Appeal docket
The appeal docket contains all the documents used to make a decision in a claim for benefits, such as copies of the claim and all the evidence gathered by the EI Commission.

It also contains the EI Commission's written reasons for the decision on that claim.
Client who uses the appeal system provided by the Employment Insurance Act.
Board of Referees
The Board of Referees is an administrative tribunal that is independent of the government and not part of Service Canada. It is composed of three members: a chairperson appointed by the Governor-in-Council and two members appointed by the Commissioner for Employers and the Commissioner for Workers from panels they established following consultations with their respective employer associations and central labour bodies. This tribunal must remain impartial, and its decisions are based on consideration of all evidence in the file and testimony received at the hearing, in accordance with the requirements of the Employment Insurance legislation and jurisprudence.
As a member of the Board of Referees, the Chairperson has essentially the same role as the two other members. However, the Chairperson also oversees the procedure. His role is to ensure that all the parties at the hearing have an opportunity to present their version of the facts and that the Board members have had the opportunity to ask all their questions. The Chairperson also has the responsibility to write the decision.
Canadian Umpire Benefits: Decisions of the Umpire relating to the Unemployment Insurance Act and the Employment Insurance Act. CUB's form the jurisprudence on which the parties rely to render decisions. The first CUB was published on October 16, 1942.
Non-payment of benefits for an entire day.
Non-payment of benefits for an entire week.
EI Commission
The Canada Employment Insurance Commission (CEIC) exercises the powers, duties and functions given to it in the Employment Insurance Act and its Regulations, as authorized by section 24 of the Department of Human Resources and Skills Development Act. The EI Commission delegates its authority for determining entitlement to, and payment of EI benefits, to EI Commission agents who work in Service Canada Centres.
Employment Insurance information toll-free number
Toll-free automated telephone service that provides many forms of information, general to the program or specific to your case. If the information required is not available in the automated service, you will be able to speak to a Service Canada representative during normal business hours.
Verbal, written or electronic information that establishes a fact. The information obtained is called evidence.
Opportunity to be heard, to present one's side of a case.
Without taking sides, in a neutral way.
Extent of your powers; power to judge or to decide on certain specific questions.
The whole of the decisions of a tribunal and the principles or rules that emerge.
Late appeal
Appeal to the Board of Referees made more than 30 days after the notice of decision made by the EI Commission was received.
Appeal to the Umpire made more than 60 days after the notice of decision made by the Board of Referees was received.
Office of the Umpire
Office that deals with appeals to the Umpire from a decision made by a Board of Referees. The Office of the Umpire makes sure that the appeal docket is complete, advises the interested parties of the hearing, and publishes the Umpire decision (CUB). The Office gives administrative support to Umpires during the hearings and for cases not requiring a hearing.
Service Canada
Employment Insurance is now delivered by Service Canada. Under the umbrella of the Department of Human Resources and Social Development, Service Canada is the Government of Canada's new easy-to-access, one-stop service delivery network that brings a range of federal services together to meet the individual needs of Canadians. You can contact Service Canada on-line at
or by phone at 1-800 O-Canada or in-person at a Service Canada Centre
The Umpire examines a decision of a Board of Referees once an appeal is lodged. Umpires may be either judges of the Federal Court of Canada or judges from a provincial jurisdiction. They may also be retired judges.